In a global market such as the current one, where one is confronted daily with an increasingly wide range of products, customer care is a strategic lever to emerge now more than ever.
Having qualified personnel in the field of customer care is, therefore, a wise choice, which certainly helps to increase the prospects for success for each company.
When it comes to equipment intended to last over time and with a strategic role, such as the one played by dental and medical chairs and stools, the importance of guiding the customer towards the appropriate choice becomes even more fundamental.
This is why the relationship between supplier and customer and the quality of customer care that a company can offer become crucial.
What are the features of effective customer care?
Even a high-tech product could turn out to be an unsuccessful investment if it does not perfectly match the needs of its buyer.
To ensure full customer satisfaction, the manufacturer must take care to accompany the customer in the choice of the most suitable product to its needs, setting up a path of quality customer care, which starts from the first commercial follow up led by experienced staff able to fully understand the demands and needs, and then assist the customer up to the stage of production, including customized production and related after-sales service.
Tecnodent ensures its customers an accurate preliminary analysis of each project, evaluating collateral aspects related to the reference market and the relevant treatment purpose. All aimed at achieving an optimal ergonomic posture, going through the technical analysis, and supporting the customer even in problem-solving throughout the production phase in order to offer the best possible finished product and service.
The big potential of product customization
Tecnodent is a medium-sized company, which allows it to mediate and take the best of the peculiarities of small and large realities.
If, on the one hand, small companies may not have the means to offer exclusive production solutions dedicated to the needs of their customers, on the other hand, they tend to be oriented to the care and attentive listening to the customer, managing to establish genuine and highly loyal quality relationships.
On the other hand, large companies are more focused on a large production capacity and fast delivery times linked to a high degree of automation.
That’s why, in the production of dental chairs and medical stools, choosing a medium-sized company like Tecnodent is a real strategic choice.
Those who turn to Tecnodent can receive comprehensive support that goes from accurate assistance, care, and loyalty of the customer gradually accompanying and supporting him/her from the first information follow up to the exclusive high-level product customization.
From this perspective, it is possible to study exclusive product designs, customize the look of models in the catalogue, with the possibility to change, according to request, some aesthetic parts, engrave one’s own logo or any other slogan on the upholstery, or choose an exclusive industrial and/or automotive paint with finishes from matte to glossy.
Tecnodent was certainly founded as a company of clear craftsmanship matrix and has its roots in the renowned tradition of Made in Italy. These strong foundations, accompanied by a continuous cutting-edge search and focus on design, technological innovation, research of materials, automation of warehouses and production processes, allow Tecnodent to be a strategic partner for its customers, able to combine large and fast production capacity with an accurate loyalty as demonstrated by the various active collaborations for more than 50 years.
Given the above, all Tecnodent products bear witness to the unequivocal mix of sound manufacturing know-how, cutting-edge design research, and use of quality materials.
For more information, do not hesitate to contact us.
